Who Regulates Us?

Our reputation is very important to us, especially as we have successfully built Derbyshire Equity Release and Derbyshire Mortgage Services solely on word of mouth recommendations. We therefore work with the Financial Conduct Authority (FCA) to make sure that our customers always come first and you are protected within a financial market that maintains its integrity and works in your favour.

We are entirely independent mortgage brokers, so we ensure that all of the information we provide our customers with is accurate and complete, detailing in full the benefits, risks and costs of any mortgage service or product that we recommend. We will present any information to you clearly and in a fair manner to ensure you understand exactly what to expect from recommended mortgage products and policies. We aim to honour all of the commitments we make to our customers, and if dissatisfaction does ever occur we will fully investigate and take appropriate action where necessary.

Derbyshire Mortgage Services is authorised and regulated by The Financial Conduct Authority and entered on the Financial Services Register under reference 436257. To learn more about the FCA, visit their website.

Please note that as all guidance and advice provided on this website is subject to the UK regulatory regime, it is therefore targeted at UK based consumers.

The Equity Release Council

We are also members of the Equity Release Council, an organisation with a core mission to be a recognised voice of authority and trusted consumer guardian for Equity Release products and services.

For over 30 years, the Equity Release Council has been dedicated to ensuring transparency in helping consumers understand the role that housing equity can play in later life. By promoting high standards of conduct and safeguards around industry practices, consumers are further protected and strengthened by the work the Council has done. They also frequently work with politicians and policy makers to help provide solutions to related socio-economic issues that are increasingly critical in UK society.

To learn more about the Equity Release Council and their vision, visit their website.

Complaints

If you wish to register a complaint, please write to or phone Michelle Woolley at Derbyshire Mortgages Limited. Our address is 2 St Johns Close, Allestree, Derby, DE22 2PN, or our phone number is 01332 554098. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service through their website or by contacting them on 0800 023 4 567. A summary of our internal complaints handling procedures is available on request.

When we provide services to you and gather information about your personal circumstances, you will be consenting to us (or any company associated with us) processing your personal data, both manually and electronically, for the purposes of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring to other companies associated with us (lenders or statutory governmental or regulatory bodies for legitimate purposes, including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes) and carrying out operations on the information or data.

We may also contact you to pass on your details to other companies associated with us so that they can contact you with details of similar products, promotions, or for related marketing purposes which we think you may be interested. This contact can include via telephone.

Should we need to pass your personal information to any parties located outside of the European Economic Area (EEA) in countries whose Data Protection Laws are not equivalent to the UK, we will take reasonable steps to ensure the privacy of your information. This would only happen if necessary to us providing our services to you.

The information you provide may also include sensitive personal data for the purposes of the Act, such as, information as to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome of such proceedings; political opinions; religious or similar beliefs; sexual life; membership of a Trade Union.

If you wish us or any company associated with us to cease processing your personal data or sensitive personal data at any time, or cease contacting you for marketing purposes, please contact The Data Protection Officer on 01332 554098 or write to us at Derbyshire mortgage Services Limited, 2 St Johns Close, Allestree, Derby DE22 2PN.

You may be assured that we, and any company associated with us, treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.